Call center automation modules

Call center and Automation

In User.com, there are three automation modules: two that will help you manage your phone campaigns or create call-related automations and one module for managing SMS. 

• Phone call (trigger) - Start your automation with any phone call type you can imagine; learn more in this article.
• Phone campaign status (condition) - Divide users based on whether they have a particular status in a given phone campaign; learn more in this article.
• Phone campaign (action) - Add users to a phone campaign automatically; learn more in this article.
• SMS campaign (action) - Send an SMS campaign to the user; learn more from this article.

Related articles

• Setting Call Center module
• How to create a phone call campaign? 
• How to call a single user?
• How to answer incoming calls?
• How to create SMS campaigns?
• How to send an SMS to a single user?