TROUBLE-SHOOTING AND FAQ
How to hide specific agents from the chat widget?
Display only those agents who really work on chat.
How User.com can help you with GDPR.
We would like to tell you how User.com helps you to be the GDPR compliant.
GDPR in User.com
In this article we will show you how User.com has been prepared for GDPR
How different messages impact your conversion?
Learn how to keep track of the impact each of your messages has on the conversion.
Anonymous user data retention settings
In this article, we will show you how to manage the number of days that an anonymous user's data is being kept.
How many emails can I send each month?
Learn what is the email quota and how does it work
Data collector troubleshooting
See the most common problems and how to solve them.
How does the trial period work?
Each user can get a 14 day free trial for each of his apps
Why do my users have weird names?
How the Pink Elephant can help you provide great support
How to create dynamic segments?
Automatically divide your users into groups that meet specific criteria
How does the billing work?
Find more details about User.com billing process and conditions of payments.
How do we calculate the price?
Monthly payments are being calculated based on the number of users you have, emails sent, and action points performed.
Find out more about personal consultation with Marketing Automation specialist.
Most common form mistakes
Learn more about most common mistakes for not to have them in your work
Why do my emails got to spam? How to improve that?
Here you can find the reasons why your emails got to spam folder and powerful tips to avoid such a situation.
Why my emails are not being sent?
In most cases it's a fairly simple mistake. Here is what could've gone wrong.
CSV Import Troubleshooting
How to solve common .csv import problems
Prohibited Email Content and Actions
Email marketing is one of the main products of our platform. It's actively used so, we need to put restrictions to protect both clients and us.
Single opt-in Double opt-in
Find the difference between Single and Double opt-in and check how to implement it in User.com
There are some situations when our clients apply for the refund. This article describes when the chargeback is done, when is not.
Welcome to User.com 3.0
We are excited to inform you we moving to new version of User. We have been working on it for a long time and finally we are proud to show it to you.