Search through more than a hundred articles on every aspect of UserEngage.

CHAT

How does the chat panel work?

Detailed view on #1 communication place.

Lech Gorlewicz

Written by Lech Gorlewicz

How to change the chat design?

Adjust your chat widget to your website.

Maciej Rządkowski

Written by Maciej Rządkowski

How to adjust the chat headings?

Invite users to talk with you by being natural and friendly. Adjust your chat headings, prompts and greetings

Lech Gorlewicz

Written by Lech Gorlewicz

How to change the language of the chat?

Adjust the language of your chat to the viewer.

Aneta Koreba

Written by Aneta Koreba

Email form in chat

Check out one more feature to get the user's email

Lech Gorlewicz

Written by Lech Gorlewicz

Chat message statuses

New useful feature for managing customer support via chat.

Magda Piasecka

Written by Magda Piasecka

How to use default replies?

Create the most popular answers and save your time on predefined messages.

Lech Gorlewicz

Written by Lech Gorlewicz

How to define widget state on a given page?

Adjust the chat status for your needs

Maciej Rządkowski

Written by Maciej Rządkowski

How to send a chat message to a user/users?

Find out all ways to send messages to your users.

Lech Gorlewicz

Written by Lech Gorlewicz

How to make chat visible only for specific users?

Using 'conditionally visible' widget state you can make chat visible/hidden for specific groups of users.

Alina Shafikova

Written by Alina Shafikova

How to add notes and notify other agents about it?

Simple trick to streamline your communication.

Andrzej Pacholik

Written by Andrzej Pacholik

How to hide specific agents from the chat widget?

Display only those agents who really work on chat.

Andrzej Pacholik

Written by Andrzej Pacholik

Agent profile in chat

Now agents can set up additional information that will be visible in their conversations on chat.

Andrzej Pacholik

Written by Andrzej Pacholik

How to set chat notifications?

Adjust notifications to catch all important messages.

Lech Gorlewicz

Written by Lech Gorlewicz

Responding to users when they are offline

How do users receive your messages from chat when they are no longer on your website?

Lech Gorlewicz

Written by Lech Gorlewicz

How to set auto-response when you are away?

Get some rest and don't worry about new messages coming in. User.com will have you covered.

Lech Gorlewicz

Written by Lech Gorlewicz

How to match visitors with support agents?

Assign conversations to right agents.

Lech Gorlewicz

Written by Lech Gorlewicz

How to make automatic user-agent attribution?

Talking with the right person is half of the success

Lech Gorlewicz

Written by Lech Gorlewicz