How does the chat panel work?
Detailed view on #1 communication place.
How to change the chat design?
Adjust your chat widget to your website.
How to adjust the chat headings?
Invite users to talk with you by being natural and friendly. Adjust your chat headings, prompts and greetings
How to change the language of the chat?
Adjust the language of your chat to the viewer.
Email form in chat
Check out one more feature to get the user's email
Chat message statuses
New useful feature for managing customer support via chat.
How to use default replies?
Create the most popular answers and save your time on predefined messages.
How to define widget state on a given page?
Adjust the chat status for your needs
How to send a chat message to a user/users?
Find out all ways to send messages to your users.
How to make chat visible only for specific users?
Using 'conditionally visible' widget state you can make chat visible/hidden for specific groups of users.
How to add notes and notify other agents about it?
Simple trick to streamline your communication.
How to hide specific agents from the chat widget?
Display only those agents who really work on chat.
Agent profile in chat
Now agents can set up additional information that will be visible in their conversations on chat.
How to set chat notifications?
Adjust notifications to catch all important messages.
Responding to users when they are offline
How do users receive your messages from chat when they are no longer on your website?
How to set auto-response when you are away?
Get some rest and don't worry about new messages coming in. User.com will have you covered.
How to match visitors with support agents?
Assign conversations to right agents.
How to make automatic user-agent attribution?
Talking with the right person is half of the success